Network Speed Test app's service unaveilable I open the Network Speed Test, and press Start to begin the speed test, and the process is loading. However the app says 'Service unavailable: looks like the service to perform a speed test isn't available right now. TestMy.net is a powerful broadband speed test that will test your Internet, calculate your transfer rate and output accurate, reliable and easy to understand results. TestMy.net is an independent third party and is not affiliated with your Internet service provider.
Why Do I Want To Do This?The obvious answer to why you want to do this is to fix your network problems but actually fixing things in a permanent way involves a bit more troubleshooting than the typical plug and unplug routine. Everyone out there with connectivity/Internet issues wants to fix those issues and they often do so by plugging and unplugging things, turning the power to their devices and networking equipment on and off, and so forth.RELATED:In most instances those things fix your problems because you force the device software to reload, dump potential errors in the memory, and get (or give) new network assignments but not because you’ve really isolated what is wrong with your connection. The purpose of this guide is to help you narrow down exactly what is causing the problem so that you have the ability to monitor it in the future and be proactive in keeping your network running smoothly (and, most importantly, so that every time your Wi-Fi gets flaky you aren’t stuck in the reboot-everything-in-the-house loop). By narrowing things down you know whether to complain to your ISP to fix a problem beyond your control, troubleshoot your own router, tinker at the device level, or otherwise focus your attention.“Help me fix my flaky Internet connection” is, by far and away, the most frequent call for help we get here at How-To Geek as well as the top number one request we get from friends and family. As much as we’d love to be able to precisely troubleshoot each of your specific network problems (because we do love fixing geeky problems big and small) that’s not something we can, alas, do on a reasonable scale.What we can do, however, is distill the basics of Internet connection troubleshooting down to a simple workflow that can help anyone, no matter how inexperienced they might be, figure out where the weakest link in their home Internet connection is. The best way to find the weakest link is to start from the biggest of the links in the chain and work from there.
Read on as we work from the largest and most critical components of the network down to the individual devices, offering troubleshooting insight as we go.In addition to working from the biggest link to the smallest link, each section of the tutorial include a “Short Term Fix” and “Long Term Fix” section focused on what to do right now to fix your problem (potentially only temporarily depending on the severity) and what to do to ensure the problem doesn’t return (which might include calling the cable guy out to run line tests or replacing your router). In each section we’ll list the immediate steps near the top of the section and then further explain why we’re performing each step. Troubleshooting Your ModemWhether your broadband connection is fiber optic, cable, or DSL, the first stop is at the most critical point: the modem. This is the point where your home network is directly linked to the outside world and the last thing within your home you can manage and diagnose before you get into the territory of things that can only be fixed by your ISP (like weak signal strength on the line coming off the utility pole).If you have no connectivity at the modem level then you’re effectively dead in the water until you (or your ISP) resolve it. As such the very first step in any connectivity troubleshooting routine is to establish that the proverbial tap is on and Internet access is flowing into your home.It Helps to Understand What Your Modem’s Lights MeanOne of the most useful troubleshooting tricks, as it requires no particular skill or hassle of connecting or disconnecting equipment, is to simply have documentation on hand that tells you what the diagnostic lights on your modem mean. Whether you look up the modem model number yourself and print the relevant pages from the manual or look it up on your ISP’s website and print it from there, having a diagnostic sheet on hand is extremely valuable.
It’s the difference between “What does the blinking globe mean?” and “The blinking globe means the modem has an established link with my ISP” or what have you.Diagnostic lights only go so far though and to establish if your modem really is functioning properly it is very useful to directly connect an Ethernet-based device directly to the Ethernet port on your modem. While we would never recommend connecting your computer directly to the modem without some sort of firewall (such as the firewalls built into nearly every commercial router under the sun) for normal use, in this case we’re expressly trying to establish that the modem is functioning. You can use your regular computer or laptop, an old beater laptop you keep around just for testing purposes, or even a media device with a network adapter like an Amazon Fire TV, Apple TV, or even a Raspberry Pi.The goal is to plug your device directly into the modem via the hardline of an Ethernet cable and establish a connection to the greater Internet. If you’re using an actual computer, be it a laptop or desktop, it’s best to use a very basic connectivity test such as pinging Google’s DNS servers. You can do so by opening up a command prompt, “cmd” in the run box, and typing “ping 8.8.8.8”. If you get a response then you know your modem is communicating with the outside world.
For devices that you can’t easily send out a ping request, try performing a simple network connectivity test like prompting the device to check for software updates or loading a streaming video file. While performing the most basic test possible, like a ping, is ideal any method available to you is worthwhile.
If you’re able to access the internet via Wifi but unable to connect to the Ethernet via cable, don’t worry. The problem can be caused by cable issues, hardware issues, faulty network driver, etc. We’ve put together five methods to fix the problem. You may not have to try them all; just work your way down the list until you find the one that works for you.Method 1: Try different ports on the routerIf the port being used is broken or doesn’t work well, you cannot be connected to the router. Unplug the cable from the port and plug it into another port to see whether the problem resolves.
Method 2: Update the network card driverThe connection problem can be caused by faulty network drivers. To fix the problem, you can try to update the drivers.
If you don’t have the time, patience or computer skills to update the drivers manually, you can do it automatically with Driver Easy.IMPORTANT: If you can’t have access to internet due to network driver issues, you can use to download and install a new network driver easily.Driver Easy will automatically recognize your system and find the correct drivers for it. You don’t need to know exactly what system your computer is running, you don’t need to risk downloading and installing the wrong driver, and you don’t need to worry about making a mistake when installing.You can update your drivers automatically with either the FREE or the Pro version of Driver Easy. But with the Pro version it takes just 2 clicks (and you get full support and a 30-day money back guarantee):1) and install Driver Easy.2) Run Driver Easy and click Scan Now button.
Driver Easy will then scan your computer and detect any problem drivers.3) Click the Update button next to a flagged network driver to automatically download the correct version of this driver, then you can manually install it (you can do this with the FREE version).Or click Update All to automatically download and install the correct version of all the drivers that are missing or out of date on your system (this requires the Pro version – you’ll be prompted to upgrade when you click Update All). Method 3: Turn off any Antivirus or Firewall temporarilyThis network issue is sometimes caused by interference from antivirus software. To see if that’s the problem for you, temporarily disable your antivirus and check if the problem persists. (Consult your antivirus documentation for instructions on disabling it.)If this resolves the problem, contact the vendor of your antivirus software and ask them for advice, or install a different antivirus solution.IMPORTANT: Be extra careful about what sites you visit, what emails you open and what files you download when your antivirus is disabled. Method 4: Make sure the Ethernet is enabledAfter trying the tips above, if the problem persists, check if the Ethernet is disabled.Follow steps below:1) Press Win+R (Windows key and R key) at the same time. A Run dialog will appear.2) Type devmgmt.msc in the run box and click on OK button.
The Device Manager window will pop up.3) In Device Manager, expand Network adapters category.4) Next to the Ethernet card device name, if you see a computer icon with an arrow on it, the Ethernet has been disabled.Following screenshot is for your reference.5) Then right-click on the device name. Click Enable from the pop up menu. Method 5: Check the cableMake sure the cable is not broken. Swap a cable to do a test. If the problem is caused by the cable, it will work after swapping the cable.Hopefully the tips above help you resolve the ethernet not working issue. If you have any questions or ideas, feel free to leave your comments below, please.